Terms and conditions

NOTICE: On acceptance of any quote, pro forma invoice, invoice or statement from Sunlogic SA (Pty) Ltd, or by paying the required deposit, you accept all terms and conditions as set out below.

  • A 80% deposit is required before commencement of any installation and the balance on completion of the job. Should it be purely equipment purchases, we require full payment before shipping. No payment may be withheld at any stage, for any reason. Support workmanship guarantees on the system will only be applied once full and final payment is received.
  • All Workmanship has a three (3) month guarantee excluding malicious damage, vandalism, interference by another installer, misuse of the product or acts of God.
  • All Equipment remains the property of Sunlogic (Pty) Ltd until full and final payment of the invoice. Should final payment not be made, Sunlogic SA (Pty) Ltd will reserve the right to collect the equipment and the cost of such removal will be for the customers account.
  • All Availability Quoted is at the time of quoting and product availability on an order can not be guaranteed.
  • Pricing is linked to the rate of exchange and our selling price is directly affected by this. Should this rate vary by more than 2%, Sunlogic SA (Pty) Ltd reserves the right to amend the pricing accordingly. Our prices are only valid for 7 days from quoting. Should an order be placed at the initial value, Sunlogic SA (Pty) Ltd will reserve the right to request the change to be applied before delivery is made for invoicing purposes. Sunlogic SA (Pty) Ltd will do everything possible to ensure availability, but should the order come in and the quoted stock is not available, Sunlogic SA (Pty) Ltd reserves the right to offer the client an equivalent product that may be priced differently.
  • All products carry the manufacturers warrantees and these warrantees will only be valid if the installs are done by an accredited installer. If you choose to use your own installer, these installers will have to familiarise themselves with the product warrantees and the conditions of warrantee. All warrantee’s will be subject to product inspection and system analysis which could result in additional costs. Sunlogic SA (Pty) Ltd will not be held liable for warrantee claims with non-accredited installs. Should Sunlogic SA (Pty) Ltd be commissioned to do the install, the warrantee’s will only remain in place if all additional work is done by Sunlogic SA (Pty) Ltd or approval is obtained from Sunlogic SA (Pty) Ltd in writing to allow an accredited installer do do the changes. Should this not be followed, any additional work as well as repairs or replacements will be for the customers account.
  • Installs of our systems require highly trained technicians and errors that might occur after the install of such product, not relating to the products itself but pre-existing defaults, might require additional costing to be provided in order to rectify existing issues. Sunlogic SA (Pty) Ltd will not be held liable should clients use of the system not meet the system criteria or should these install bring to light existing issues within the environment.
  • In the event where the system or parts of the system, that is non-critical to the core operation of the system, that requires access to a network or the internet, will remain the responsibility of the customer and is not the responsibility of Sunlogic SA (Pty) Ltd.
  • In the event that a supplementary CoC is required, the initial CoC (Certificate of Compliance) must be on site at the time of the inspection. Should the initial CoC (Certificate of Compliance) not be available, as per legislation an inspection of the entire building then becomes mandatory. If that is not possible, the Sunlogic SA (Pty) Ltd. will not be able to submit the ‘Supplementary’ CoC.
  • For SSEG applications, Sunlogic SA (Pty) Ltd contracts to a 3rd party company with certified engineers. With the assistance of this team, we submit all requirements to the City of Cape Town. On occasion, requirements may vary. Because the process is not within our control, no payment may be withheld in the waiting on the completion of this application.