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Terms

Terms and Conditions

NOTICE: On acceptance of any quote, pro forma invoice, invoice or statement from Sunlogic SA (Pty) Ltd, or by paying the required deposit, you accept all terms and conditions as set out below.

  • Although every effort is made for quotes to be accurate, there could be cases where we will need to amend the quote to allow for additional requirements that could include but not limited to specialist engineering or other professional services. Should we require a final inspection or any of these services, Sunlogic SA (Pty) Ltd will pass this cost on the client.
  • A 80% deposit is required before commencement of any installation and the balance on completion of the job. Should it be purely equipment purchases, we require full payment before shipping. No payment may be withheld at any stage, for any reason. Support workmanship guarantees on the system will only be applied once full and final payment is received.
  • All Workmanship has a three (3) month guarantee excluding malicious damage, vandalism, interference by another installer, misuse of the product or acts of God.
  • All Equipment remains the property of Sunlogic (Pty) Ltd until full and final payment of the invoice. Should final payment not be made, Sunlogic SA (Pty) Ltd will reserve the right to collect the equipment and the cost of such removal will be for the customers account.
  • All Availability Quoted is at the time of quoting and product availability on an order can not be guaranteed.
  • Pricing is linked to the rate of exchange and our selling price is directly affected by this. Should this rate vary by more than 2%, Sunlogic SA (Pty) Ltd reserves the right to amend the pricing accordingly. Our prices are only valid for 7 days from quoting. Should an order be placed at the initial value, Sunlogic SA (Pty) Ltd will reserve the right to request the change to be applied before delivery is made for invoicing purposes. Sunlogic SA (Pty) Ltd will do everything possible to ensure availability, but should the order come in and the quoted stock is not available, Sunlogic SA (Pty) Ltd reserves the right to offer the client an equivalent product that may be priced differently.
  • All products carry the manufacturers warrantees and these warrantees will only be valid if the installs are done by an accredited installer. If you choose to use your own installer, these installers will have to familiarise themselves with the product warrantees and the conditions of warrantee. All warrantee’s will be subject to product inspection and system analysis which could result in additional costs. Sunlogic SA (Pty) Ltd will not be held liable for warrantee claims with non-accredited installs. Should Sunlogic SA (Pty) Ltd be commissioned to do the install, the warrantee’s will only remain in place if all additional work is done by Sunlogic SA (Pty) Ltd or approval is obtained from Sunlogic SA (Pty) Ltd in writing to allow an accredited installer do do the changes. Should this not be followed, any additional work as well as repairs or replacements will be for the customers account.
  • Installs of our systems require highly trained technicians and errors that might occur after the install of such product, not relating to the products itself but pre-existing defaults, might require additional costing to be provided in order to rectify existing issues. Sunlogic SA (Pty) Ltd will not be held liable should clients use of the system not meet the system criteria or should these install bring to light existing issues within the environment.
  • In the event where the system or parts of the system, that is non-critical to the core operation of the system, that requires access to a network or the internet, will remain the responsibility of the customer and is not the responsibility of Sunlogic SA (Pty) Ltd.
  • In the event that a supplementary CoC is required, the initial CoC (Certificate of Compliance) must be on site at the time of the inspection. Should the initial CoC (Certificate of Compliance) not be available, as per legislation an inspection of the entire building then becomes mandatory. If that is not possible, the Sunlogic SA (Pty) Ltd. will not be able to submit the ‘Supplementary’ CoC.
  • For SSEG applications, Sunlogic SA (Pty) Ltd contracts to a 3rd party company with certified engineers. With the assistance of this team, we submit all requirements to the City of Cape Town. On occasion, requirements may vary. Because the process is not within our control, no payment may be withheld in the waiting on the completion of this application.

Policies

Privacy Policy

Information Privacy Statement

We are committed to respecting and protecting the privacy rights of all clients, customers, business partners and associates of this organisation in terms of the provisions of the Protection of Personal Information Act of 2013 (‘POPIA’ or ‘the Act’).

The purpose of this privacy statement is to give an outline of our policy in respect of the processing of your personal information as a ‘data subject’ in terms of the Act. In this statement we inform you why we require personal information about you, how we will collect that information, for what purposes we will store or use the information and how we will protect your personal information. It also informs you about your rights.

This statement is issued on behalf of Automated Publishing Services (PTY) Ltd and, where applicable, it’s associates.

What personal information do we collect about you and how do we collect it?

We collect information when initially engaging with you and in the course of doing business with you, as a consequence of which you are considered to be a data subject in terms of the Act. As a general rule information is collected voluntarily and directly from a data subject, or from and authorised representative of the data subject. In some cases, personal information may be collected from our associates, from the public domain or from other sources, provided that it is collected in a lawful manner and for lawful purposes as envisaged by the Act. The information may be collected manually or electronically, telephonically, via email, online portals or via other electronic platforms.

The information that we collect includes information envisaged by the definition of ‘personal information’ in the Act, but we try to limit the amount of information we collect so that it is relevant and adequate for the purposes for which it is collected.

We do not collect ‘special personal information’ as defined in the Act in the normal course of our business, but may do so where authorisation has been obtained, or if it is required or permitted by law.

Why do we need this information?

The information you provide will only be used for the purposes pertaining to the services or products provided by us and our associates, or for other lawful purposes as prescribed or permitted by the Act. We will not use your personal information for any other purpose.

How do we ensure that your information remains secure?

We have measures in place to ensure the maintenance of security surrounding the storage and disclosure of personal information, as required by the Act. Whenever any external party is appointed to operate our data storage systems, we seek a written undertaking from such an external party that the integrity and confidentiality of the personal information will be protected.

Data in other locations

Given the nature of our business, the personal information that we collect about you may be transferred to, and stored electronically in locations other than the business’s premises, including in other countries. In such cases, the business will take appropriate steps to ensure that there is an adequate level of data protection in the country of the recipient as required in terms of the Act. If the external party is unable to ensure an adequate level of data protection, we will inform you accordingly and your personal information will not be transferred to any such location without your consent.

For how long is the information retained?

The personal information collected from you will only be kept for as long as it is reasonably necessary to serve the purpose for which it was collected. We shall review the need to keep particular records from time to time. However, you may contact the information officer at any time if you would want any record of your personal information to be removed.

Your rights and obligations under the POPIA

We have appointed and registered an Information Officer with the Information Regulator to ensure that the provisions of the Act are complied with and to facilitate communication with subscribers, clients, business partners, associates and the Information Regulator.

You have the right to object to the processing of your personal information in certain circumstances (Section 11(3) of the Act). You also have the right to access personal information we hold about you and to request for it to be corrected, or to be destroyed or deleted in certain circumstances (Section 24 of the Act). You may address your requests to the Information Officer via the e-mail address mentioned below.

Changes to this Statement

Some of the points in this statement may also be referred to or elaborated on in a service or other agreement we have with you. While we reserve the right to update this statement from time to time, it will not affect any agreement we have with you.

Complaints or queries

If you have a complaint, you may contact the Information Regulator at complaints.IR@justice.gov.za. However, we would encourage you to first contact the Information Officer in order to address any concern or query that you may have.

Warranty

Warranty Statement

Sunlogic SA (Pty) Ltd warrants that their products, imported from the manufacturer or procured from a local importer / distributor, when used in accordance with the instructions for use and the manufacturers use policies, shall be free from defects in workmanship and materials and will perform in accordance with manufacturers official published product specifications for a period as stipulated in the manufacturing product documentation from the date of purchase by the customer.

Sunlogic SA (Pty) Ltd, as agent for the manufacturer / distributor, serves as support to the warranty issued by the manufacturer and does not have the right to directly issue or change the terms or period of the manufacturer’s warranty unless approved in writing by the manufacturer.

This warranty does not cover damage caused by:

  • accident;
  • misuse or abuse;
  • modification;
  • failure to follow instructions for use;
  • use of the product in a manner contrary to applicable laws or not within Sunlogic SA (Pty) Ltd’s reasonable contemplation;
  • unsuitable physical or operating environment;
  • failure caused by a product not supplied or installed by Sunlogic SA (Pty) Ltd
  • other defects not related to materials or workmanship;
  • failure to use original parts;
  • use of an unauthorised supplier to maintain or fix the system.

Warranty claims must be accompanied by proof of purchase (ie. sales receipt / invoice).

If a product you have purchased does not meet this warranty, Sunlogic SA (Pty) Ltd will, to the extent permitted by law, at its option, replace or service the product or the defective material or part. If Sunlogic SA (Pty) Ltd replaces or services any product or part, the warranty period for any product or part replaced does not extend beyond the original warranty period. Sunlogic SA (Pty) Ltd reserves the right, at its sole discretion, to give you a refund of the purchase price instead of a replacement of the product.

Sunlogic SA (Pty) Ltd excludes all express or implied conditions and warranties and, to the extent permitted by law, any implied condition or warranty that may not be excluded by law is limited in duration to the period of this warranty.

The maximum liability of Sunlogic SA (Pty) Ltd to you in connection with any product will not exceed the amount paid by you for the product. To the fullest extent permitted by law, Sunlogic SA (Pty) Ltd disclaims all liability for special, incidental, indirect or consequential loss or damage of any kind and for any loss of profit, revenue, savings, business or goodwill arising out of the sale or use of this product.

This warranty does not exclude or limit the application of any provision of any law where to do so would contravene that law or cause any part of this warranty to be void.

Any illegality, unenforceability or invalidity of a provision of this Warranty Statement does not affect the legality, enforceability or validity of the remaining provisions.

This Warranty Statement is governed by and interpreted in accordance with the laws of South Africa. Both parties submit to the non-exclusive jurisdiction of the courts of South Africa in relation to any dispute connected with this Product Warranty.